Family Hotline 0848 112 117

I want to help

Key points
  • Do NOT call emergency numbers
  • Do NOT go to Crans-Montana
  • Share only official sources
  • Wait for official calls for donations

Your willingness to help is valuable. Here's how to channel it usefully.

What is useful now

Don't add burden

The best immediate help is not adding load:

  • Don't call 112, 117, 144
  • Don't go to the scene
  • Don't overload networks

Inform without amplifying

  • Share only vs.ch and Cantonal Police
  • Report false info (without sharing)
  • Reassure with confirmed facts

Blood donations

Wait for an official call.

If requested, donations will be organized via Valais Red Cross.

What will be useful later

Financial donations

Official fundraising will be announced by Canton of Valais or recognized organizations.

Beware of unverified fundraisers.

Fraudsters may exploit the situation. Donate only through official channels.

Material donations

Spontaneous material donations often cause more problems than they solve.

Wait for a specific official request.

Volunteering

Local organizations will call for volunteers if needed:

  • Valais Red Cross
  • Valais Civil Protection
  • Caritas Valais

What NOT to do

  • Don't create fundraisers without official coordination
  • Don't organize collections spontaneously
  • Don't offer accommodation on social media
  • Don't go to the scene to "help"
  • Don't send food or materials unsolicited
Beware of scams

Fraudsters exploit crisis situations. Do not donate on GoFundMe, JustGiving or other unverified private fundraisers.

Only official channels (Canton of Valais, Swiss Red Cross, Swiss Solidarity) guarantee your donation reaches the victims.

Sometimes not acting is the best help

In an acute crisis situation, professionals and existing structures are best placed to intervene. Your patience is a form of help.

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