Contacts and official help
Emergency numbers
| Service | Number |
|---|---|
| General emergencies | 112 |
| Police | 117 |
| Fire department | 118 |
| Ambulance | 144 |
Family contact (after the ceremony)
The emergency phase has ended. The dedicated helpline and Le Régent reception center have been closed.
Contact for relatives:
- Email: line.help@police.vs.ch
- Phone: 027 326 56 56
When to call / not to call
Call the dedicated number if:
- You have no news from a loved one
- You need official information about the situation
Do NOT call emergency services (117/112) if:
- You are just looking for information
- Your situation is not a life-threatening emergency
- You want to report something you saw on social media
Psychological support
24/7 Helplines
| Service | Number | Availability |
|---|---|---|
| La Main Tendue | 143 | 24/7 |
| Pro Juventute (youth) | 147 | 24/7 |
Victim support (LAVI) — Long-term assistance
LAVI Center Valais
The Swiss Federal Law on Victim Assistance (LAVI) guarantees free and confidential support to victims and their relatives.
- Legal advice: rights, procedures, compensation
- Psychological support: referral to specialists
- Emergency financial aid: medical expenses, travel
Contact: LAVI Center Valais — Tel. 027 606 30 30
Other cantons: contact the LAVI center in your canton of residence.
Foreign nationals
| Country | Contact | Number |
|---|---|---|
| France | Embassy Bern | +41 31 359 21 11 |
| Italy | Farnesina (crisis unit) | +39 06 36225 |
Official organizations
| Organization | Role |
|---|---|
| Valais Red Cross | Humanitarian aid |
| Caritas Valais | Social assistance |
| Valais Civil Protection | Logistical support |
| Canton of Valais | vs.ch/web/communication |
Official sources to follow
Note: In Switzerland, Facebook is the #1 channel for public crisis communication. Municipalities and police are very active there.
Valais Cantonal Police (priority source)
- Website: policevalais.ch
- Press releases: Press releases
- Facebook: facebook.com/PoliceValais
- Phone (press): +41 27 326 56 56
OCVS – Valais Rescue Services (144)
- Website: ocvs.ch
- Facebook: facebook.com/144valais
Valais Hospital
- Website: hopitalduvalais.ch
- Facebook: facebook.com/hopitalduvalais
Municipality of Crans-Montana
- Official website: commune-cransmontana.ch
- ACCM: cransmontana.ch
- Facebook: facebook.com/cransmontana
Alertswiss (Federal)
- Website: alert.swiss
- Facebook: facebook.com/Alertswiss
- App: Download Alertswiss app (push notifications)
Canton of Valais
- Communication: vs.ch/web/communication
Media
- RTS Info: rts.ch/info
- RTS Forum special: Press conference summary (audio)