Contacts and official help
Emergency numbers
| Service | Number |
|---|---|
| General emergencies | 112 |
| Police | 117 |
| Fire department | 118 |
| Ambulance | 144 |
The emergency phase arrangements
The emergency phase has ended. The dedicated helpline 0848 112 117 was closed on 6 January 2026, after 1,300 calls and 280 emails handled. The Le Régent reception centre closed in the same period.
No contact channel reserved for relatives is maintained today. The permanent services listed below do not depend on this event and remain available with no time limit: the Valais LAVI Centre for support and procedures, La Main Tendue on 143 and Pro Juventute on 147 for immediate listening.
When to call / not to call
Call the dedicated number if:
- You have no news from a loved one
- You need official information about the situation
Do NOT call emergency services (117/112) if:
- You are just looking for information
- Your situation is not a life-threatening emergency
- You want to report something you saw on social media
Psychological support
24/7 Helplines
| Service | Number | Availability |
|---|---|---|
| La Main Tendue | 143 | 24/7 |
| Pro Juventute (youth) | 147 | 24/7 |
Victim support (LAVI) — Long-term assistance
LAVI Center Valais
The Swiss Federal Law on Victim Assistance (LAVI) guarantees free and confidential support to victims and their relatives.
- Legal advice: rights, procedures, compensation
- Psychological support: referral to specialists
- Emergency financial aid: medical expenses, travel
Contact: LAVI Center Valais — Tel. 027 606 30 30
Other cantons: contact the LAVI center in your canton of residence.
Foreign nationals
| Country | Contact | Number |
|---|---|---|
| France | Embassy Bern | +41 31 359 21 11 |
| Italy | Farnesina (crisis unit) | +39 06 36225 |
Official organizations
| Organization | Role |
|---|---|
| Valais Red Cross | Humanitarian aid |
| Caritas Valais | Social assistance |
| Valais Civil Protection | Logistical support |
| Canton of Valais | vs.ch/web/communication |
Official sources to follow
Note: In Switzerland, Facebook is the #1 channel for public crisis communication. Municipalities and police are very active there.
Valais Cantonal Police (priority source)
- Website: policevalais.ch
- Press releases: Press releases
- Facebook: facebook.com/PoliceValais
- Phone (press): +41 27 326 56 56
OCVS – Valais Rescue Services (144)
- Website: ocvs.ch
- Facebook: facebook.com/144valais
Valais Hospital
- Website: hopitalduvalais.ch
- Facebook: facebook.com/hopitalduvalais
Municipality of Crans-Montana
- Official website: commune-cransmontana.ch
- ACCM: cransmontana.ch
- Facebook: facebook.com/cransmontana
Alertswiss (Federal)
- Website: alert.swiss
- Facebook: facebook.com/Alertswiss
- App: Download Alertswiss app (push notifications)
Canton of Valais
- Communication: vs.ch/web/communication
Media
- RTS Info: rts.ch/info
- RTS Forum special: Press conference summary (audio)