Contacts and official help
Emergency numbers
| Service | Number |
|---|---|
| General emergencies | 112 |
| Police | 117 |
| Fire department | 118 |
| Ambulance | 144 |
Family hotline
Family hotline: 0848 112 117
This number is reserved for relatives of people potentially affected by the Le Constellation fire in Crans-Montana.
When to call / not to call
Call the dedicated number if:
- You have no news from a loved one
- You need official information about the situation
Do NOT call emergency services (117/112) if:
- You are just looking for information
- Your situation is not a life-threatening emergency
- You want to report something you saw on social media
Psychological support
24/7 Helplines
| Service | Number | Availability |
|---|---|---|
| La Main Tendue | 143 | 24/7 |
| Pro Juventute (youth) | 147 | 24/7 |
Official organizations
| Organization | Role |
|---|---|
| Valais Red Cross | Humanitarian aid |
| Caritas Valais | Social assistance |
| Valais Civil Protection | Logistical support |
| Canton of Valais | vs.ch/web/communication |
Official sources to follow
Note: In Switzerland, Facebook is the #1 channel for public crisis communication. Municipalities and police are very active there.
Valais Cantonal Police (priority source)
- 🌐 Website: policevalais.ch
- 📄 Press releases: Press releases
- 🔵 Facebook: facebook.com/PoliceValais
OCVS – Valais Rescue Services (144)
- 🌐 Website: ocvs.ch
- 🔵 Facebook: facebook.com/144valais
Valais Hospital
- 🌐 Website: hopitalduvalais.ch
- 🔵 Facebook: facebook.com/hopitalduvalais
Municipality of Crans-Montana
- 🌐 Official website: commune-cransmontana.ch
- 🌐 ACCM: cransmontana.ch
- 🔵 Facebook: facebook.com/cransmontana
Alertswiss (Federal)
- 🌐 Website: alert.swiss
- 🔵 Facebook: facebook.com/Alertswiss
- 📱 App: Download Alertswiss app (push notifications)
Canton of Valais
- 🌐 Communication: vs.ch/web/communication
Media
- RTS Info: rts.ch/info
- RTS Forum special: Press conference summary (audio)